Last updated: 29/03/2026
Each physical book purchased through DANASA is custom-printed and manufactured exclusively on demand at the time payment is processed. For this reason, we do not accept returns, exchanges, or cancellations due to buyer's remorse once the order has entered the printing stage.
If you receive a book with manufacturing defects (blank pages, defective binding) or that has been severely damaged during transit by the courier, DANASA will be responsible for sending you a replacement copy at no additional cost.
To request a replacement for damage, the customer must contact our technical support team within the first 14 calendar days after receiving the package, attaching clear photographs of the damage to the packaging and the book. It will not be necessary to return the original damaged product.
Due to the immediate nature of digital files, the sale of e-books (in EPUB or PDF format) is final and is not subject to any type of refund under any circumstances.