Returns Policy

1. Nature of the Service

Each physical book purchased through DANASA is custom-printed and manufactured exclusively on demand at the time payment is processed. For this reason, we do not accept returns, exchanges, or cancellations due to buyer's remorse once the order has entered the printing stage.

2. Damaged or Defective Products

If you receive a book with manufacturing defects (blank pages, defective binding) or that has been severely damaged during transit by the courier, DANASA will be responsible for sending you a replacement copy at no additional cost.

3. Claim Process

To request a replacement for damage, the customer must contact our technical support team within the first 14 calendar days after receiving the package, attaching clear photographs of the damage to the packaging and the book. It will not be necessary to return the original damaged product.

4. Digital Books (E-Books)

E-book sales (in EPUB or PDF format) are not eligible for returns or refunds due to buyer's remorse. If the file cannot be downloaded or does not open, the customer must contact our technical support team, through our contact page, within the first 30 calendar days after the purchase, stating their order number and what happens when downloading or opening the file; it will not be necessary to send us the file. DANASA will have 7 calendar days from receipt of the notice to fix the problem and, if it has not been fixed within that period, will refund the amount paid for that e-book.